Purchasing/Ordering Information
and
Commonly Asked Questions

Purchasing is very simple!
Please browse thru our product pages and make a list of what you wish to buy.
Send this list to us via e-mail and we will send you an invoice and
payment instructions appropriate to your location.

Australian Buyers
After we receive your list, we will respond with an Invoice detailing your Total including Shipping.
This Invoice will also contain our Bank Details for your convenience in making payment.

We prefer Direct Deposit or online transfer to our account with National Bank.
OR
If you prefer, you may pay via Money Order or Bank Cheque, please advise if this is your preference.
Money Orders and Bank Cheques must clear before we ship your merchandise.

Shipping usually occurs within 48 hours of payment confirmation in our Bank account.
You will be advised of any delays - as well as any items out of stock at the time of your order.

We do not "Back Order" except in extenuating circumstances. If an item is out of stock, we will be happy to notify you when it is restocked.

Overseas Customers
We will ship to almost every country in the world!
Please inquire by email:
sales@ozziebuddy.com

for Postal fees and Currency conversion.

Your invoice will be sent to you via Paypal for ease in correct payment.

Sign Up for a PayPal Account Here - it's FREE

HOW does PayPal work?
With PayPal, you may use your current credit card to purchase any item via your PayPal account - they will debit your card and send the funds to our PayPal account.

We will ship your goods within 48 hours of payment.
If there are any delays - we will notify you.
Please Note:
YOU are not charged a fee for puchasing items via PayPal,
the cost of the transaction is charged to our own account.

Customs & Duty

We are not responsible for Customs and Duty Fees on your purchases, they are not - and cannot - included in your Shipping and Handling charges.
Please check with your Local Customs Office to inquire about specific details for your country.
Some items may not incurr Duty, and we can package to minimize the fees if requested.

Commonly Asked Questions

Do I need to take courses to learn Beadmaking? The short answer? No.
There are many self-taught Beadmakers who are very accomplished and have gone on to become very well-known and successful!
We are fortunate nowadays to have the advantage of many excellent Books, Videos, and DVD's on the Market, thanks to the Beadmaking Pioneers!
Freely available as well are online resources such as public Forums and private websites of those willing to share. Please check our Links page for some of the better Forums to visit. We can assist you in sourcing any Books on the subject of Beadmaking as well, there are several that are specifically written with the beginner in mind.
While the choice is yours to make - we do recommend a basic course to Beginners so that you learn appropriate safety measures and proper Torch operation, as well as learning quickly how to make the beads and minimizing the waste of your materials.
There are courses available in every major city in Australia and we will be happy to help you find Classes in your area if available.

Are your Torch Kits suitable for Novices?
Definitely! The Torch Kits are packaged with the Beginner in mind. We were Beginner's once ourselves and we know how overwhelming it can be trying to find out exactly what you need. Our Kits contain the essentials and practical items needed to make Beads. We don't "pad" our Kits with unneccesary items, however we do offer many extra Supplies that are nice to have and you may wish to use as your skills advance.

Does the Torch come with operating instructions?
It does come with basic instructions from the manufacturer. These instructions are not "How to make Glass Beads" but we are happy to assist you in obtaining that information as well. Many information resources are free, there are a number of online information resources we will be happy to share with you. We can assist you in sourcing any Books on the subject of Beadmaking as well. There are several that are specifically written with the beginner in mind.

Are you solely online, or is there a shop I can visit in Brisbane?
We do not have a Shopfront. This is why we are able to keep costs of the Kits down - lower overhead. You may ring for a convenient time to pick up your order if you wish to do so.
Ozziebuddy does host a Beadmaker's Group Meet and all interested persons are invited to join us. It is free to attend, and much valuable information can be obtained from the others in the Group - many who have been making and selling Beads Professionally for some time. We are a friendly lot and will freely share resources and information as well as Tips and Tricks for making better Beads. This is valuable exposure for those who are thinking about getting involved or are new to the Art of Beadmaking who wish to learn and minimize common beginner mistakes which can be very costly! Please inquire for details if you wish to attend or see our Groups page for more information.

What is the Kit Buyer's Discount?
When you purchase a Torch or Torch Kit from Ozziebuddy, you automatically qualify for a Kit Buyer's Discount. This entitles you to discounts off select merchandise from our website for 6 months from the date of purchasing your Torch/Kit. This allows new Beadmakers to pick up more discounted Tools and/or Supplies at a later date as their budget allows.

Will your Gas Fittings work for me in the UK?
We have access to the correct fittings to make our Torch Kits work for any country in the World! The pictures illustrating the Torches and Kits are Australian standard, your fittings may vary according to your location.

How long does it take to make a Bead?
Beads can take as little as 3 minutes or as long as an hour or more depending on their complexity and your proficiency. An accomplished Beadmaker may spend even more time on a Bead depending on the amount of inclusions, details, layers, elements that must be made in advance, etc.

Do I have to have a Shed, or Studio to work in?
Again the short answer is No, but you DO need a SAFE place to work in. You're working with Fire here! You need to make your space safe from hot flying Glass fragments, open flame and heat from the Torch, have good ventilation and lighting, as well as a comfortable supportive chair or stool. You need a fire extinguisher and cool water nearby, and you need to observe appropriate safety protocols.

Is a Kiln really necessary? Must Beads be annealed?
A Kiln is neccesary to properly anneal your Beads. Kiln-annealed Beads are standard if you wish to sell them for going market prices. Assuming you wish your beads to have a long and (whole) healthy life, they will need to be properly annealed. For the amount of money involved in Beadmaking, it only makes sense to do it right!

More questions welcome - please ask!